avCmListMeasAttendGrpTable

.1

n/a

SEQUENCE OF AvCmListMeasAttendGrpEntry

n/a

A list of the avCmListMeasAttendGrp entries

avCmListMeasAttendGrpEntry

.1.1

n/a

AvCmListMeasAttendGrpEntry

n/a

A avCmListMeasAttendGrp entry containing objects of the avCmListMeasAttendGrp information sent by the switch.

avCmListMeasAttendGrpMeasTypeIdx

.1.1.1

n/a

SnmpAdminString (SIZE (0..11))

n/a

An object that uniquely identifies each Increment of data.

avCmListMeasAttendGrpType

.1.1.2

n/a

SnmpAdminString (SIZE (0..11))

n/a

An object that displays measurement type (TODAY PEAK, YEST PEAK, LAST HOUR).

avCmListMeasAttendGrpRunDate

.1.1.3

R

SnmpAdminString (SIZE (0..27))

Date

An object containing the Date the command was executed.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpMeasHour

.1.1.4

R

Integer32 (0..9999)

Meas Hour

An object containing the Hour the measurement was taken.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpSiz

.1.1.5

R

Integer32 (0..9999)

Grp Siz

Ann object containing the number of attendant positions that are administered for the groups.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpCallsAns

.1.1.6

R

Integer32 (0..9999)

Calls Ans

An object containing the number of calls answered by all active attendants during the measurement hour.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpCallsAbnd

.1.1.7

R

Integer32 (0..9999)

Calls Abnd

An object containing the number of calls that ring an attendant group and drop (hang up) before an attendant answers.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpCallsQued

.1.1.8

R

Integer32 (0..9999)

Calls Qued

An object containing the total number of calls that were placed in the attendant queue (delayed) because no attendants were available.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpCallsHAbd

.1.1.9

R

Integer32 (0..9999)

Calls H-Abd

An object containing the number of calls that abandon while the caller is in hold mode.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpCallsHeld

.1.1.10

R

Integer32 (0..9999)

Calls Held

An object containing the number of calls that are answered by the attendant group and then placed on hold.

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpTimeAvail

.1.1.11

R

Integer32 (0..9999)

Time Avail

An object containing the time during which the pos avail lamp is lit on all attendant consoles, and the attendants are not talking on calls but are available to handle new calls (in CCS).

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpTimeTalk

.1.1.12

R

Integer32 (0..9999)

Time Talk

An object containing the time that attendants are active or talking on a loop (in CCS).

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpTimeHeld

.1.1.13

R

Integer32 (0..9999)

Time Held

An object containing the time that attendants have calls on hold (in seconds).

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpTimeAbnd

.1.1.14

R

Integer32 (0..9999)

Time Abnd

An object containing the average amount of time that calls spend in queue and/or ringing at the console before the caller hangs up (in seconds).

ATTENDANT GROUP MEASUREMENTS

avCmListMeasAttendGrpSpeedAns

.1.1.15

R

Integer32 (0..9999)

Speed Ans(sec)

An object containing the average elapsed time from when a call terminates at the attendant group to when the call is answered by an attendant (in seconds).

ATTENDANT GROUP MEASUREMENTS