Avaya Analytics™ consists of the following components:

• Avaya Common Services: Avaya Analytics™ is deployed as a product on Avaya Common Services (Common Services). Common Services uses container technology to simplify deployment, configuration, and upgrades. Common Services uses Docker to build and run application containers within a data center.

• Avaya Analytics™ Historical Reporting: An intuitive web-based reporting application that provides historical reporting. With this interface, you can visualize the performance of the contact center over a specified reporting time. The interface provides enhanced user experience for report creation. For more information, see the Avaya Analytics™ overview section in this document.

• Avaya Analytics™ Real Time Reporting: Dynamic dashboards in Avaya Workspaces for Avaya Oceana® that sisplays real-time up-to-date contact center performance statistics.

• A terminal tool that you can use to configure post installation settings, troubleshoot common issues, and check system health.