Avaya Oceana® email approval or rejection capabilities are enhanced to support Ad hoc emails creates and sends by an agent. When an agent creates and sends an Ad hoc email, depending on the email rules:
The Ad hoc email goes through the Avaya Oceana® email approval or rejection process.
After an approver approves the Ad hoc emails, they are routed to their respective recipients.
Avaya Analytics™ supports two new measures to report approval or rejection of Ad hoc email activities. Avaya Analytics™ also distinguishes Ad hoc emails from email replies.
