Avaya Workspaces for Avaya Oceana components

Last Updated : Mar 16, 2020 |

Avaya Workspaces consists of the following components:

  • Avaya Workspaces client: The Avaya Workspaces web application with features to help agents and supervisors perform their day-to-day activities.

  • Avaya Workspaces Client Software Developer Kit (SDK): An SDK used by Avaya Workspaces to deliver features.

  • Unified Agent Controller Snap-in: An Avaya Breeze® platform snap-in that unifies all services in Avaya Oceana® to a central integration point for the SDK.