Enhanced CSV file for Workforce Optimization integration

Last Updated : Jun 26, 2023 |

An administrator can configure Avaya Analytics™ to generate CSV files for Agent by Account and Routing Service historical reports.

The Interval CSV Producer writes data into the CSV file every 15 minutes. The Daily CSV Producer creates a new CSV file with a unique name every 24 hours.

Avaya Analytics supports the delivery of the CSV file in the following manner:

  • Every 15 minutes, information rolls up into a running daily total. The running total resets at midnight every day.

  • Every 24 hours, information rolls up into the daily totals. Avaya Analytics™ generates a CSV file just after midnight each day, reporting on the values from the previous day.

Avaya Analytics™ can share the historical reporting data through CSV files with Avaya Aura® Workforce Optimization and Non-Avaya Aura® Workforce Optimization solutions. Avaya Analytics™