Administrators can use Avaya Control Manager to administer permissions for supervisor reporting dashboard users. Avaya Control Manager administrators can assign, create, modify, delete, and view permissions to users.

The types of supervisor reporting dashboard users are:

• Avaya Analytics™ Administrator: Has permission to access the supervisor reporting dashboard but does not use any other feature of Avaya Workspaces. For example, this user cannot handle interactions. This user can view all agents when viewing a dashboard.

• Avaya Analytics™ Supervisor: Has permission to access the supervisor reporting dashboard but does not use any other feature of Avaya Workspaces. For example, this user cannot handle interactions. This user can view agents assigned to them in Avaya Control Manager Agent Groups.

You can assign Avaya Oceana® permissions to supervisor reporting dashboard users in conjunction with Avaya Analytics™ permissions. You can also administer Avaya Oceana® permissions to Avaya Workspaces users.

The types of Avaya Workspaces users are:

• Avaya Workspaces Administrator: This user is an Avaya Workspaces administrator. You can assign this user Avaya Analytics™ administrator or supervisor permissions to access the supervisor reporting dashboard.

• Avaya Workspaces Supervisor: This user is an Avaya Workspaces supervisor. You can assign this user Avaya Analytics™ supervisor permissions to access the supervisor reporting dashboard.

You administer permission to all users from Avaya Control Manager. Based on the rights, each user can view specific areas of Avaya Workspaces. For example, an Avaya Analytics™ Supervisor with no other user permissions assigned cannot view the interaction area in Avaya Workspaces. The supervisor can only view the supervisor reporting dashboard tabs. For more information about how to administer permission for supervisor reporting dashboard users, see Administering Avaya Oceana®.