Avaya Workspaces for Avaya Oceana® enables contact center agents and customers to browse webpages on a website simultaneously.
Customers and agents can use the Avaya Co-Browsing Snap-in to browse the same webpages and collaborate on specific tasks. The agent can assist the customer in performing various actions on the webpages. For example, an agent can help customers with website navigation and form completion. In addition, supervisors can also generate summary reports about agents, sessions, and customers using the snap-in.
The Avaya Co-Browsing Snap-in includes the following:
Co-Browsing Snap-in SVARs: A REST Web Service API that the co-browsing client SDK uses.
For more information about APIs, see the Programming Guide for Sharing Services from the Avaya Breeze® Client SDK at DevConnect.
Co-browsing Client SDK: A client SDK that integrates with the website to support co-browsing.
Note:
One concurrent co-browse session can occur between an agent and a customer.
