Avaya Oceana® supports pushing transcripts to a defined customer location. With this feature, customers can access email and messaging transcripts after a contact is closed.

For messaging transcripts such as Chat, SMS, Social Media, and Messaging, Avaya Oceana® provides a filtering service to remove sensitive data, such as credit card details, before they are persisted in the database.

You can download the sample client and documentation from the DevConnect portal at https://www.avaya.com/devconnect.com.