Avaya Oceana® provides a data access control mechanism for agents and supervisors. Data access groups, also known as data partitioning, are created in Avaya Control Manager and assigned to agents to control the data they can see in Avaya Workspaces.

You can create groups and assign relevant entities to the groups to control data access across agents. You can create customer-defined data groups to restrict the data that agents can see in Avaya Workspaces when handling contacts. You can restrict agents from accessing data irrelevant to their group or business unit.

You can assign the following Avaya Oceana managed entities to a group:

• Work codes

• Disposition codes

• User codes

• Defer codes

• Transfer services

• Screenpops

• Email template groups

• Outgoing mailboxes

An agent can access only the assigned entities of a group. You can create up to 100 groups in Avaya Control Manager and assign up to 5 groups to a user. Users can access all the data in the system if:

• No groups are assigned to them.

• Groups assigned to them do not select a given entity type. For example, if a user is assigned to groups containing work codes and user codes, the user can access only the assigned work codes and user codes. Alternatively, the user can access all the disposition codes available in the system.

You can also edit and delete a group. While changes to groups are reflected immediately to agents logged into Avaya Workspaces, deleting a parent group deletes the child groups.