Upscaling Avaya Analytics

Last Updated : Jun 26, 2023 |

An administrator can perform upscaling of a cluster in Avaya Analytics™ to accommodate changes to the existing configuration. Upscaling is increasing the VMware node resources for the Avaya Common Services cluster by allocating additional CPU, memory, and disk storage.

Avaya Analytics™ supports upscaling from release 4.3 onward. Customers who use an older release must upgrade to Avaya Analytics™ 4.3 to perform an upscale. Avaya Analytics™ upscaling supports the following:

  • Increasing the active agent count for Avaya Analytics™ without redeploying the Avaya Analytics™ application.

  • Adding capacity to deploy new features such as asynchronous messaging, real-time routing service group reporting, and historical agent trace reporting without impacting the deployed applications.

The administrator can use the deployment spreadsheet to manage the upscaling process. The spreadsheet pre-calculates the additional CPU, memory, and disk storage requirements based on the updated configuration.

Note:

  • Avaya Analytics™ does not support upgrading and upscaling simultaneously.

  • Avaya Analytics™ does not support upscaling and downscaling from non-HA to HA deployment.