Avaya Breeze platform overview

Last Updated : May 15, 2025 |

Avaya Breeze® platform provides a virtualized and secure application platform where workflow developers and Java programmers can develop and dynamically deploy advanced collaboration capabilities. These capabilities extend the power of Avaya Aura®. Customers, business partners, and Avaya developers can use the Avaya Breeze® platform to deploy snap-ins.

Avaya Breeze® platform provides the following:

  • Unified Communications, Contact Center customers, and Business Partners can deliver capabilities using the skill sets of enterprise and cloud application developers.

  • A robust Software Development Kit (SDK) with an easy-to-use API. Developers need not understand the details of call processing to develop new capabilities.

  • A Collaboration Bus that snap-ins can leverage capabilities through a point-to-point model and publish or subscribe to messaging patterns.

  • A Common Data Manager framework that snap-ins can use to access common information stored on System Manager.

  • Connector snap-ins that provide access to email and conferencing host applications.

  • Zang call connector to interact with Zang.

  • Tools that log and monitor operations and provide troubleshooting support.

Avaya products such as Avaya Oceana®, Avaya Engagement Designer, Avaya Aura® Presence Services, and Avaya Context Store are powered by the Avaya Breeze® platform.

With the Avaya Breeze® platform, you can:

  • Develop the snap-ins without developing the platform to deploy and invoke snap-ins.

  • Perform the following operations:

    • Intercept calls to and from the enterprise.

    • Redirect calls to an alternate destination.

    • Block calls and optionally play an announcement to the caller.

    • Change the caller ID of the calling or called party.

  • Place an outbound call for playing announcements and collecting digits.

  • Use web services for added functionality.

  • Make web pages and web services available for remote browsers and applications.

  • Add or replace trust and identity certificates for increased security.

  • Create custom connectors that provide access to an external application or service.