Some security policies require installing antivirus software on the Omnichannel Windows Server. Avaya Oceana® supports the following antivirus products:
You can deploy antivirus products from other vendors subject to the following guidelines:
Infected file quarantine policy on the server and client: antivirus software can be configured to clean up the detected virus automatically, and files must be quarantined if infected files cannot be cleaned. Contact Avaya to verify whether the quarantine file is part of our product files or a dependent system file. If a virus is detected, remove the server from the network immediately during virus eradication to prevent further virus propagation.
Do not connect a contact center application platform directly to the Internet to download virus definitions or updated files. Furthermore, Do not use a contact center application client PC to connect to the Internet. Instead, download virus definitions and updated files to another location on the customer network and manually load them from this interim location onto the contact center application platform.
Perform the previous steps to download Oceana application service packs (SP). This method limits access to the Internet and thus reduces the risk of downloading infected files.
Scan all SP files, DVD-ROMs, USB drives before you uploading or installing to the server. This practice minimizes any exposure to infected files from outside sources.
Capacity considerations: running virus scan software can place an additional load on a contact center application platform. The implementation personnel must run the performance monitor tool on the server to gauge CPU usage. If the antivirus software scan causes the platform average CPU usage to exceed the recommended percentage for longer than 20 minutes, the antivirus software must not be loaded onto the contact center application platform.
Product Support does not provide support on the configuration of antivirus software but offers guidance where possible. Direct questions or problems on antivirus software to the appropriate vendor.
If performance or functionality issues are raised to Avaya support personnel as part of fault diagnosis, you must remove third-party utility software or antivirus software if instructed to do so.
