Avaya Analytics™ supports real-time reporting on routing service groups. Supervisors can effectively monitor the real-time performance of routing services within a routing service group.

This is an optional feature. If, in real-time the routing service group producer is not visible then it is because the service is not installed during deployment. See section In real-time the Routing Service Group producer is not visible in Maintaining and Troubleshooting Avaya Analytics™ for Avaya Oceana® .