Avaya Oceana® has a base license named the Infrastructure System Package. This license enables all the basic functionality and snap-ins and components required for the solution to function for the duration of the subscription term. In addition to the base license, concurrent user licenses are required for every agent and supervisor roles. The user license depends on the respective roles and their features or capabilities in the contact center environment. For example, an agent user is licensed based on the channels the agent is configured to receive. In Avaya Oceana®, concurrent supervisors are also licensed.