Exclude the following files and folders from scans (real-time and scheduled). Exclude all files of type LOG, or exclude all files with a specific extension *.log. Avaya recommends this setting when your antivirus application supports it.

• F:\Avaya\Contact Center\Database\ (including sub-directories) <additional database drive>:\Avaya\Contact Center\Databases\ (including sub-directories)

• C:\Avaya\Logs\ (including sub-directories)

• Avaya log archive folder and file, any .cbk backup file

• Exclude all files named cache.dat in any directory or sub-directory (use your antivirus wildcard convention)

• The folder where you store Service Packs and patches

Avaya recommends the following guidelines for antivirus software:

• Install antivirus software on the email server to identify problems at the source.

• Several maintenance tasks are automatically activated at midnight. Therefore, you must schedule virus scans at a time other than midnight.

• Agent computers require antivirus software to ensure that attachments sent to the Avaya Oceana® Omnichannel server do not have a virus. Avaya Oceana® Omnichannel does not block specific attachment file types. Install third-party antivirus software on the Portal Server according to guidelines in this document for such utilities.

• You must not enable the Microsoft Updater to Auto-Run. Microsoft Updater is configured to alert level so that you can schedule updates for off-peak hours.

• Exclude all cache.dat files, journal files, the cache.cpf file, and any Caché-related files from antivirus scans during runtime. However, when running antivirus scans during a Contact Center service outage, you do not have to exclude these files.

• Disable McAfee Endpoint Security or any antivirus software you have installed while installing or upgrading the Avaya Oceana® OnmiChannel software. Re-enable the antivirus software after completing the installation or upgrade.