Avaya Oceana® agents can use Avaya Workspaces to perform the following transfer and conference actions:
Action |
Destination |
Voice |
Service |
Avaya Oceana® user |
IVR |
Internal non-Avaya Oceana® |
External non-Avaya Oceana® |
Blind Transfer |
Yes |
Yes |
Yes |
Yes |
Yes |
Consult Transfer |
Yes |
No* |
No |
Yes |
Yes |
Conference |
Yes |
No* |
No |
Yes |
Yes |
* You can do it using basic CTI transfer, but without Transfer to User reason codes and reporting. |
