Avaya Aura® Communication Manager

Acts as a telephony application that connects to private and public telephone networks, Ethernet LANs, and the Internet. Communication Manager organizes and routes voice, data, image, and video transmissions.

Avaya Aura® System Manager

Acts as a central management system that provides a set of shared management services and software management solution to support deployments, migrations, upgrades, and updates to the suite of Avaya Aura® applications.

Avaya Aura® Session Manager

Acts as a SIP routing tool that integrates all SIP devices across the enterprise network.

Session Manager simplifies the existing communication infrastructure by combining existing PBXs and other communications systems, regardless of the vendor, into a cohesive, centrally managed, SIP-based communications network.

Avaya Aura® Call Center Elite

Forms the core part of the solution and provides voice capabilities for Avaya Oceana®. Avaya Oceana® leverages Elite features such as RONA, Observe, and Calendaring.

Avaya Aura® Application Enablement Services

Leverages the capabilities of Communication Manager and provides an enhanced set of Application Programming Interfaces, protocols, and web services. This exposes the functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.