Views and measures
To create views, Avaya Workspaces uses producers provided by Avaya Analytics™. Avaya Analytics™ provides a list of measures that are available for use in each view. You can add multiple measures to Bar chart, Pie chart, Column chart, and Table views. Billboard views support a single measure only.
Important:
A maximum of 100 measures can be added to a view.
You can create calculated measures, which you can use to make compound calculations based on standard Avaya Analytics™ measures. The values for these calculated measures are sent by Avaya Analytics™ for use in views. For example, you can create a calculated measure that calculates the percentage value of offered calls not answered by agents.
When you create a new dashboard, you can select the views that the dashboard displays. You can add views to a dashboard using a number of default layouts. A layout defines the position of each view on the dashboard. You can arrange views vertically, horizontally, or a combination of both.
You can create new views by using one of the supported widgets. For example, create a new Pie chart view using the Pie chart widget. Select the producer to be associated with the view, and then select the measures to be displayed on the view. You can also change the order of the measures and apply formatting changes. You can create an unlimited number of views.
Administrators can create views that are public and available to all users. Supervisors can create private views, visible only to the supervisor user that creates them. You can clone an existing private, or public view. If an administrator clones a view, it is public. Otherwise, cloned views are private.
When you create a view, you must specify the viewing mode for the real-time producers. The options are:
Start of Day: View measures accumulated since the start of the current day.
Contact Detail Records: View measures relating to individual contacts. These measures are not bounded by any interval timeframes such as Moving Window or Start of Day.
You can create views to support a single instance or multiple instances of data. If you select single instance the measures displayed on the view relate to a single data dimension only, for example an Agent or a Routing Service. If you select multiple instance the measures displayed on the view relate to a collection of data, for example a collection of Agents or Routing Services.
The default refresh rate for all dashboards is 1 second.
You can configure chart control settings for your view. Choose from the following chart control options for your view:
Default: This is the default aggregation setting. Each measure in your view is visualized separately for each dimension. For example, if you use an agent-related producer, a separate entry appears per agent for each measure selected.
Grouping: If you use the Grouping setting, each measure in your view is grouped, and each dimension is visualized by using color coding and the measure value for each dimension is represented in the view.
Aggregation: If you use the Aggregation setting, each measure in your view is visualized separately and the sum of all values for each measure is displayed.
You can apply filtering on the data that is visible for each table view on the dashboard. For example, you can apply filters on any measure displayed in a particular table view. You cannot apply filtering at the dashboard level.
