Upgrade and migration paths

Last Updated : May 02, 2025 |

Avaya Oceana® supports the following migration paths:

From release

To release

Considerations

3.8.1.1

3.10.0.1

See Migrating Avaya Oceana® document.

3.8.2

3.10.0.1

3.9

3.10.0.1

3.10

3.10.0.1

To upgrade the other Avaya products that are involved in Avaya Oceana®, see the respective upgrade document of each product.

Avaya Analytics™ supports the following migration paths:

Note:

Avaya Analytics™ 4.3 Patch3 is supported with Avaya Oceana® 3.10.0.1. You can upgrade or migrate to Avaya Analytics™ 4.3 Patch release.

From

To

Considerations

Avaya Analytics™ Release 3.7.0.2 patch 2

Do the following steps:

  1. Migrate to Avaya Analytics™ release 4.2

  2. Upgrade to release 4.3

You can find patch-related information on the Avaya Support site.

For upgrading from Avaya Analytics™ Release 4.2 to Release 4.3, refer to Upgrading Avaya Analytics™ chapter in Deploying Avaya Analytics™ for Avaya Oceana® guide.

Avaya Analytics™ Release 4.0.0.1 latest patch

Do the following steps:

  1. Migrate to Avaya Analytics™ release 4.2

  2. Upgrade to release 4.3

Avaya Analytics™ Release 4.1.0.1 latest patch

Do the following steps:

  1. Migrate to Avaya Analytics™ release 4.2

  2. Upgrade to release 4.3

Avaya Analytics™ Release 4.1.1.0 latest patch

Avaya Analytics™ Release 4.3

See Upgrading Avaya Oceana® guide for migration procedure.

Avaya Analytics™ Release 4.1.2.0 latest patch

Avaya Analytics™ Release 4.3

Avaya Analytics™ Release 4.2

Avaya Analytics™ Release 4.3

Moving from CC Elite to Oceana

Customers who already have Avaya Aura® Communication Manager and Avaya Aura® Call Center Elite can move a portion or all of the resources to Avaya Oceana®.

Extensibility

Apart from the Avaya Breeze® platform-based snap-ins, the solution provides a number of Oceana-related snap-ins. For example, Avaya Work Assignment, Avaya BotConnector Snap-in, and Avaya Co-Browsing Snap-in and components such as Avaya Context Store and Avaya Engagement Designer. These snap-ins and components provide their own SDKs for integrating into the customers' environment. For more information, see http://www.avaya.com/BreezeDeveloper and https://www.avaya.com/en/partners/devconnect/.