Update the customer attributes from customer management widget

Last Updated : Dec 22, 2022 |

Avaya Oceana® introduces the ability for contact center users to update or change the customer attributes from the customer management widget.

When the customers require to change their profile details such as email address, phone number, an authorized contact center agent can update the customer profile attributes from the customer management widget.

The administrator enables this feature by enabling an external widget library and providing authorization to customer management service.

For more information on enabling external widget library and authorizing the contact to customer management service, refer the following topics in Administering Avaya Oceana® document:

  • Enabling an external widget library

  • Authorizing the contact to Customer Management service

Important:

  • The updated Customer Details widget supports only digital channel contacts, such as Email, Webchat, SMS, Async Messaging, Social, and Generic.

  • For Voice and Video channels, you must use the default Customer Details widget.