Avaya Oceana® includes Avaya Engagement Designer, a user-friendly workflow design tool. Avaya Engagement Designer provides a visual drag-and-drop design approach to make it easier to bring the right resources, content, and context together. You can use it across your Customer Relationship Management and other systems to deliver a holistic customer engagement management environment.

Flexible workflows can change with business needs, reduce cost, and increase the speed of implementing customer journey workflows.