The following are the high-level components of Avaya Oceana® that are essential for successful deployment of Avaya Oceana®:

• Avaya Workspaces

• Avaya Analytics™

• Avaya Control Manager

• Avaya Breeze® platform that consists of a set of core multicenter components deployed on different clusters

• Avaya Oceana® Clusters

  • Avaya Oceana® Cluster 1

  • Avaya Oceana® Cluster 2

  • Avaya Oceana® Cluster 3

  • Avaya Oceana® Cluster 4

  • Avaya Oceana® Cluster 5

• Avaya Aura® components

  • Avaya Aura® Communication Manager

  • Avaya Aura® System Manager

  • Avaya Aura® Session Manager

  • Avaya Aura® Call Center Elite

  • Avaya Aura® Application Enablement Services

• Voice Self Service

  • Avaya Experience Portal

  • Avaya Aura® Call Center Elite

  • Orchestration Designer

  • Application Server

• Outbound (optional)

  • Avaya Proactive Outreach Manager

• Web Voice and Web Video (optional)

  • Avaya Aura® Web Gateway

  • Avaya Aura® Device Services

  • Avaya Aura® Media Server

• Supporting components

  • Customer Web Server for Chat

  • Email Exchange Server

  • Avaya Automated Chat for BotConnector

  • Avaya Messaging Automation

  • SMS Gateway

  • Omnichannel Windows Server to install the Omnichannel software

  • Omnichannel Database

  • External Data Mart (EDM) Database

  • Customer Relationship Management (CRM)

  • Avaya Workforce Engagement Select

  • Avaya Experience Platform™ (Public Cloud Workforce Engagement)