Each Avaya Breeze® platform node of a cluster must reside on a different physical server.

For Red Hat Enterprise Linux (RHEL), Avaya Oceana® only supports the version that Avaya ships with the solution.

For new deployments, Avaya Oceana® only supports the External Data Mart database running Microsoft SQL Server on a supported version of Windows Operating System.

For supported version combinations, see the following:

• SQL Server 2019: https://docs.microsoft.com/en-us/sql/sql-server/install/hardware-and-software-requirements-for-installing-sql-server-ver15?view=sql-server-ver15.

• SQL Server 2016 and 2017: https://docs.microsoft.com/en-us/sql/sql-server/install/hardware-and-software-requirements-for-installing-sql-server?view=sql-server-ver15.

For Avaya WebRTC Connect:

• Avaya Aura® Web Gateway OVA Profile = medium

• Avaya Aura® Device Services OVA Profile = 1

• Avaya Aura® Media Server (Avaya Aura® Web Gateway) OVA Profile = 5

• Avaya Aura® Media Server (Avaya Breeze® platform) OVA Profile = 3

For High Availability (HA) deployments, you must have two instances of each of these WebRTC Connect components.

Drive F of Omnichannel Datastore requires engineering based on the email and chat/SMS profiles of the customer.

Avaya recommends two dedicated standalone Application Enablement Services (AES) servers for all Avaya Oceana® deployments to ensure AES High Availability in the solution. Currently, Avaya Oceana® does not support AES GRHA.

For co-resident deployment of Avaya Control Manager and External Data Mart (EDM) databases, the minimum disk size/node includes the amount of disk space required to store one year of EDM Data and does not include the disk space required for SQL transaction logs or database backups. Therefore, you must create an appropriate SQL Server Agent Job or Maintenance Plan to prevent the transaction log from growing rapidly.

For more information about maintenance plans, see https://docs.microsoft.com/en-us/sql/relational-databases/maintenance-plans/maintenanceplans?view=sql-server-2016 and select the appropriate version of SQL Server. Also, if you migrate EDM data from a source EDM to the co-resident Microsoft SQL server, ensure that you add sufficient disk space to accommodate the data.

Avaya Oceana® 3.10.0.1 deployment requires an addition of 2 GB RAM and 5 GB hard disk for each node. Avaya Breeze® platform Supports VMware/ESXi 7.x and VMware/ESXi 8.x