Avaya Analytics™ reports support the new measures Not Ready Pending state and Not Ready Pending Duration.

You can use Not Ready Pending measure to monitor how many times agents changed their status to Not Ready during an active interaction.

You can use Not Ready Pending Duration measure to view the duration for which an agent was in Not Ready Pending state during an active interaction.

Both the measures are available under custom historical and real-time Agent performance report and AccountbyAgent report.