Limitations of Second Chance IVR

Last Updated : Dec 15, 2022 |

The following are the limitations of the Second Chance IVR:

  • Supports single-step transfer

  • Supports PSTN Voice to a PSTN Voice agent

    No support for Web Voice, Web Video, or PSTN Voice to a Browser-only agent.

  • Requires Communication Manager and Application Enablement Services 7.1.3, 8.0, or later version to ensure the retention of UUI data on a CTI-initiated single-step transfer