For a planned switchback, an administrator can manually stop new incoming chat contacts from entering Avaya Oceana® and allow existing contacts to be processed gracefully out of the system.
If you do not have the chat channel deployed on Avaya Oceana®, you can skip this procedure.
Procedure
On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
On the Service Clusters tab, do the following:
Cluster: Select DR site Avaya Oceana® Cluster 3.
Service: Select CustomerControllerService.
In Shutdown Mode status, do the following:
Select the Override Default check box.
In the Effective Value field, change the value from false to true.
