For a planned switchover, you must ensure that new contacts do not arrive into the primary Avaya Oceana® once the shutdown process starts. You must also close any Queued or In Progress contacts which an agent is processing. To check if the status of all the current contacts for all channels are Processed and Closed, log in as an Avaya Oceana® supervisor and use Avaya Analytics™ real time displays. For more information, refer Avaya Oceana® and Avaya Analytics™ documentation suite.