In addition to monitoring customer systems, COM can backup and restore system configuration settings. The backups can be manual or automatic.
Media Manager application configuration is included in backup/restore operations but the call recordings are not.
Backup
Manual Backup
Automatic
When?
When manually configured through COM. Manual backups can be immediate or scheduled if required.
Automatic backups occur daily between 02:00 and 04:00 system time if not barred by any other running process.
How many backups are stored?
The COM server retains up to 3 manual backups for a customer system. When that limit is reached, adding a new manual backup replaces the oldest manual backup.
The system retains automatic backups for:
The previous 6 days.
The last day of the last 3 weeks.
The last day of the last 11 months.
What is included
For IP500 V2 systems, the system configuration.
For Server Edition systems, the configuration elements selected when the manual backup is run or scheduled from COM. For voicemail that can include some or all messages.
For IP500 V2 systems, the system configuration.
For Server Edition system, the configuration settings for all services and all servers in the network. For voicemail, the elements included are configured in the system settings. These can only include selective voicemails. See Configuring a System's Selective Voicemail Setting.
Who can backup?
Manual backups can be configured by Administrator, Supervisor and Operator users.
Performed automatically by the system.
Who can restore?
This is only supported for Administrator and Supervisor users.
