Find answers to your technical questions and learn how to use our products
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Find answers to your technical questions and learn how to use our products
Search suggestions:
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Options
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Descriptions
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Customers
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Selecting this option displays a list of the customers assigned to you. See Using the Customer List.
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Alarms
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Selecting this option displays a list of any alarms currently logged for the customers assigned to you. See Alarms
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Scheduled Jobs
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Clicking this option displays the list of current scheduled jobs relating to the customers that you manage. See Viewing Scheduled Jobs
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Software Repository
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Clicking this option displays the list of files currently available for actions such as upgrading customers systems. See The Software Repository.
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File Management
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Upload and manage the files used for various functions:
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Option
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Description
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IP Office Admin Tools
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Download the installer for the IPO Admin Lite suite of applications (IP Office Manager, System Status Application and SysMonitor). See Downloading the IP Office Admin Tools.
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Download Proxytunnel Utility
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Download the files needed to configure remote support connections. See Remote Support Through COM.
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The following additional options are visible for Administrator users.
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Application Center
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View the status of cloud cluster services, including COM. See The Application Center.
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Stackdriver
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This option provides access to the logs provided by the cluster hosting COM. This option requires a cluster administrator password.
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Google Dashboard
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This options provided access to the menus for cluster administration. This option requires a cluster administrator password.
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Settings|
Options
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Description
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Account Management
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This menu allow you to manage the list of COM users. That is to add, delete and edit users. This option is only displayed for Administrator and Supervisor users.
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Maintenance Proxy Account Management
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View the reseller/distributor accounts used for remote access connections. See Proxy Account Management.
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Certificates
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Secure access to a customer system may require a certificate. Selecting this option displays the menu where certificates can be added. See Adding a Different Identity Certificate
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Preferences
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This option displays a menu for adjusting various COM service settings. This option is only displayed for Administrator users. See Preferences.
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Help
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This link opens an on-line version of this help in a separate browser tab or window.
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About
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This screen displays information about the version of COM you are using.
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Option
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Description
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Profile
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Displays a summary of your user account settings. You can also use this screen to change your password (see change your password) and avatar (see change your avatar image).
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Logout
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Clicking this option will end your COM session and log you out.
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