To connect to a customer's systems, by default COM uses the settings of a security user called COMAdmin configured on those systems.
On customer premises systems the COMAdmin security user is disabled by default and doesn't have a password set. Use the process below to enable the security user requires you to have administrator access to the customer system and may need to be performed by the original system installer or maintainer.
If at a later date, the customer adds another IP Office to their network, you should repeat this process to make the new system visible and manageable by COM.
Log in to IP Office Web Manager on the Server Edition/Select system.
Click Solution.
Click on the Actions drop-down and select Remote Operations Management.
Enter and confirm the password that the systems in the customer solution should use for their COM connection.
Click Enable & Synch.
This enables the COMAdmin security user account on the primary system and sets its password. The change is then synchronizes to all other systems in the solution. This process can take several minutes depending on the number of systems in the solution.
When the successful synchronization message appears, click Cancel.
