Enabling Remote Connection

Last Updated : Jan 26, 2021 |
Prolog information
Support for remote connections from COM needs to be allowed by the customer's IP Office server.
  • This is necessary even if the planned connection is to other servers on the same network as the IP Office server rather than the IP Office server itself.
  • If the server is part of a network of IP Office servers, the servers should be connected using websocket SCN lines (the default).
  • Normally these settings are set to the reseller/distributors required defaults by the customization file applied to the system when it was initially subscribed. See The "CustomData.xml" File.
  1. Access the system using IP Office Web Manager.
  2. Select System SettingsSystem.
  3. Select Remote Operations.
  4. For remote support, enable the following setting:
    ADDITIONAL INFORMATION:
    Options
    Description
    Remote Access
    Support HTTPS, SFTP, SSH and RDP connections to IP Office servers managed by COM.
    Co-located Servers
    This option allows Remote Access support to be extended to other servers on the same network as the COM managed IP Office systems. That includes connection to UCM modules and standalone IP Office Application servers. This also requires configuration of a TCP tunnel for each connection (see Creating Tunnels for Remote Servers and Services).
  5. Click Update.