Using Customer Operations Manager for IP Office Subscription Systems

Customer Settings

Last Updated : Jan 26, 2021 |

When viewing the customer list, the settings listed below are shown. These can be edited by Administrator and Supervisor users, see Editing Customer Details.

Note: The settings shown vary depending on the type of systems being managed.

Prolog information

Metadata

Keywords:

Setting	Description
Name	The color bar next to the system name indicates the status of the connection between the customer's primary system and COM. It uses traffic-light colors: Red = For an existing system, no connection. For a new system for which subscriptions have been requested, waiting for initial connection. Amber = System connected but authorization/authentication failed. For servers in a network, can also indicate that one of the servers is offline or not reachable. Green = Connected and okay. Clicking on the customer name displays additional details. See Viewing the Customer System Details.
System Name	The system name. Shown for information only, not editable.
Customer ID	A unique customer ID. This value is used for functions such as connecting to the customer systems through COM.
Profile	For subscription systems, this displays either IP500 V2, Server Edition and/or ACCS. Legacy indicates a pre-11.1 FP1 subscription system. The status of those can still be monitored through COM but no other remote services are supported.
Version	The version of software on the customer's primary server.
Alarms	The current count of alarms logged by COM for the customer's systems. You can click on the number to be transferred to the alarms list pre-filtered to show those alarms.
Connectivity Status	This is a summary of the connection between the COM server and the customer's primary server. See Connection Messages.
Status	This column uses icons to indicate additional information. Needs Attention: Note that this icon does not necessarily indicate a problem. New Version Available: A higher version of software is available. This customer could be upgraded if required. In progress: The server is performing some action such as an upgrade. Whilst it is performing this action,, COM cannot be used to initiate any other action. Action completed: The previously selected action, such as an attempt to upgrade the customer system, was completed successfully. Action failed: An action, such as an attempt to upgrade the customer systems, was not successful.

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