Manually Backing Up Subscription Systems

Last Updated : Jul 05, 2021 |
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COM can be used to backup and restore the configuration of customer system. Automatic backups each day are enabled by enabling the customer server's Remote Upgrade/Backup setting. The process below is only required for manuals backups.
  • The COM server retains up to 3 manual backups for a customer system. When that limit is reached, adding a new manual backup replaces the oldest manual backup.
Before you begin
  • This process is only supported to systems on which Remote Upgrade/Backup has been enabled. See Enabling Additional COM Support Services.
  • A system can only perform one action (Backup, Restore or Upgrade) at any time. That includes automatic backups which occur between 02:00 and 04:00 each day (system time).
  • This is only supported for Administrator and Supervisor users.
  1. View the customer list. See Using the Customer List.
  2. Select the checkbox next to the systems to which you want to apply the action.
  3. Click Action.
  4. Click on Backup.
  5. Enter a name for the job.
  6. If the system being backed up is a Server Edition, select what should be included in the backup.
    ADDITIONAL INFORMATION:
  7. If you want to schedule the action:
    1. Select the Do you want to schedule this job? checkbox.
    2. Click the Schedule calendar icon to select the date and time for the scheduled job to occur.
      ADDITIONAL INFORMATION:
      The times shown are local to the COM server. The actual times on customer systems may differ if they are located in other regions and countries. Keep this in mind for activities such as scheduling jobs.
  8. Click Backup.
  9. The task is added to the list of scheduled jobs and started immediately if no scheduled date and time was set. See Viewing Scheduled Jobs.
Related links
Backing Up and Restore