COM User Settings

Last Updated : Oct 02, 2020 |
When adding or editing a user account, the settings listed below are available.
Prolog information
Metadata
Keywords:
Field
Description
Login Name
This is the name the account user needs to use to login to COM. This field must be set. The maximum length is 15 characters.
Password/Confirm Password
This is the password that the account user needs to use to login. This field must be set.
  • The password must be between 9 and 31 characters long.
  • It must include characters of 2 or more of the following types: uppercase, lowercase, numbers, special characters.
  • The server will not allow you to reuse previous passwords.
Role
Select the user role. The options are:
  • Administrator – Users with this role can access all COM menus and functions.
  • Support – Users with this role are similar to Administrator users. However, their account operates in read-only mode. See Read-Only and Wallboard Display Modes.
  • Operator – Users with this role can only see and manage customers to which they have been assigned. See Assigning Users to a Customer.
  • Supervisor – Users with this role are similar to Operator users. However, they are able to create and manage additional user accounts (other than Administrator and Support users).
    • They are only able to assign labels to those users that have been assigned to their own account.
    • Through the customer list, in the customer system settings they can manually assign or remove the users that they have created.
    • They can change the customer system’s CMS/IMS setting.
  • Read-Only – Users with this role are similar to Operator users. However, their account operates in read-only mode. See Read-Only and Wallboard Display Modes.
Labels
This setting is only shown for operator type users. The labels set are used to automatically assign the users to any customer systems that have the same Provider or Reseller values configured in the system.
Supervisor users creating or editing additional users, can only see and select labels already assigned to their own user account.
First Name
The account user's name details for display within menus. The total length, including spaces, is limited to 31 characters.
Last Name
Phone Number
Enter a number that can be used to contact the user if necessary. Maximum length 15 digits.
Mobile
Enter a number that can be used to contact the user if necessary. Maximum length 15 digits.
Email Address
Enter an address that can be used to contact the user if necessary.
Session Timeout
Select the time after which the user should be automatically logged out if there has been no activity. The option allows the selection of a value between 5 minutes and 30 minutes in 5 minute increments.
Wallboard Mode
This option is available for users with their Role set to Support or Read-Only. When selected, the user is no longer automatically logged out when their Session Timeout expires. However, after that, whilst they still receive screen updates they are no longer able to navigate to any other menus or make any new filter or tag selection changes.
Disable Account
If the selected, the account is disabled and the user is not able to login.
Force New Password
If selected, the user is forced to change their password when they next login.
Enable Account Expiration
If selected, the user account can be automatically disabled on a set date. When this occurs the Account Status is automatically disabled and must be selected again for the user to be able to login again.
Select Date
The date on which the user account is disabled if Enable Account Expiration is selected. By default, the date is set to one year forward but you can change this to a different date if required.
Related links
Managing the COM Users