Creating Tunnels for Remote Servers and Services

Last Updated : Aug 20, 2021 |
Prolog information
Metadata
Keywords:
Remote support connections to servers that are not managed through COM, require the addition of a tunnel entries for each server/service. These are added to the configuration of the customer's IP Office server through which the connection will be routed.
Before you begin
  1. Access the system using IP Office Web Manager.
  2. Select System SettingsServices. A Remote Support service is listed for each IP Office in the network.
  3. Click the edit icon next to the Remote Support service of the server through which the connection to the remote server will be routed.
  4. Click +Add Tunnel and select TCP Tunnel.
  5. Select the Application to indicate the role of the tunnel, for example RDP or SSH.
    ADDITIONAL INFORMATION:
    • This setting is used to identify the role of the tunnel and set the default port. However, the port can be changed below if required.
  6. Set the Server IP Address to match the IP address of the remote server.
  7. Check that the Server Port Number matches the port that will be used for the service.
  8. Click Save.
  9. Add any other additional tunnels required. Then click Create.
  10. If the server is part of a network of IP Office servers, repeat the process for any other servers through which you want to provide remote support.
Related links
Remote Support Through COM