<user-name> is a user name for authentication on the target server. For IP Office servers, this is a Linux administrator account on the server.
<external-server-ip-address> is the IP address of the server to which you are connecting.
<customer-id> is customer ID from COM. This is shown on the customer list view that includes the system. See Viewing the Customer List.
<system-name> is the optional non-primary IP Office system name to or through which, the connection is needed. The system names are shown in the customer system details (see Viewing the Customer System Details). Needed for
<co-located-server-ip-address> is the optional IP address of the server co-located with the IP Office through which you are connecting, prefix with -. A tunnel must also be configured in the IP Office configuration (see Creating Tunnels for Remote Servers and Services).
<com-domain> is the domain part of the address normally used to connect to COM, prefixed with maint. For example, if you normally connect to COM using admin.example.com, for remote support use maint.example.com.
<proxy-username>:<proxy-password> are the user name and password of the reseller or distributor proxy management account for the IP Office system to which or through which the remote support connection is being routed. See Proxy Account Management.
