Connecting Using RDP

Last Updated : Jan 22, 2021 |
Prolog information
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RDP connection is a two stage process:
  1. Proxytunnel is used to bind a local port on the PC to the proxy address (COM) and the destination PC address, including the customer ID.
  2. RDP is connected to the local port.
Before you begin
  1. Enable remote access to the system: See Enabling Remote Support on an IP Office System.
  2. Download the utility files: See Downloading the Utility Files.
  3. Check the currently used ports: See Checking Available Local Ports.
  4. Ensure you have all the information required: Read the process below before actually beginning and ensure that you have all the information required to complete the steps.
  5. Viewing the remote support addresses is only supported for Supervisor, Operator and Read-Only users.
  1. Obtain an example command line for the customer system from COM:
    1. In the customer list, click on the customer's system name.
    2. Click Remote Support Services.
    3. Click RDP via co-located IP Office.
    4. Replace Full Path of Proxy Tunnel Utility with the full path of the folder in which you stored the downloaded files. For example; C:\\Proxytunnel\proxytunnel.exe.
    5. Click Generate RDP Command.
    6. Click the Copy to Clipboard icon to copy the address shown.
      ADDITIONAL INFORMATION:
      • Strings shown as ******** are automatically replaced with the required value when cut and pasted.
  2. Access the Windows command line.
    1. Right-click on the start icon and select Run.
    2. Enter cmd and click Open.
    3. The Command Prompt window is opened.
  3. Press Ctrl+V or right click the mouse to paste the address into the command line.
  4. Replace the <external-server-ip-address> with the IP address of the remote server and enter the command.
  5. Start RDP by selecting StartWindows AccessoriesRemote Desktop Connection.
  6. In Computer, enter localhost:<free-port-on-local-host>, for example localhost:5000.
Related links
Using Windows RDP