HTTPS Browser Connection

Last Updated : Jan 22, 2021 |
Prolog information
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Use the following process to connect to a server/service on the customer network using a web browser.
Before you begin
  1. Enable remote access to the system: See Enabling Remote Support on an IP Office System.
  2. Configure the browser to use the .pac file: See Browser PAC File Configuration.
  3. Ensure you have all the information required: Read the process below before actually beginning and ensure that you have all the information required to complete the steps.
  4. Viewing the remote support addresses is only supported for Supervisor, Operator and Read-Only users.
  1. View the customer list (see Viewing the Customer List) and click on the customer's systems name.
  2. Click on Remote Support Services.
  3. Click HTTP Access Information.
  4. A number of addresses are shown:
    ADDITIONAL INFORMATION:
    • Primary Server Service:
      A number of addresses to services on the customer's primary server are shown (Web Control Panel, one-X Portal, WebLM Server). If you need one of these, click on the adjacent Copy to Clipboard icon to copy and paste the address into the browser address bar.
    • Other Server:
      To connect to another server on the same network as the customer's primary server, copy and paste the HTTPS via external servers or Apps Server address. Replace the variable fields with the required values for the target server and service on that server:
      • <co-located-server-ip-address> is the IP address of the server co-located with the IP Office through which you are connecting. A tunnel must also be configured in the IP Office configuration (see Creating Tunnels for Remote Servers and Services).
      • <remote-port> is the port required on the remote server.
      • /<required-path> is the optional path to the page required on the remote server.
  5. Enter the address.
  6. The browser matches the address with the pattern specified in the COM .pac file and reroutes the request to COM.
  7. When prompted to enter a user name and password, enter the values set for the reseller/distributor proxy account.
  8. COM establishes a connection to the customer's IP Office and, if necessary, from that server to the required server on the same network as the IP Office.
  9. Edge: If the error Authentication not supported from the browser is shown, enter edge://policy in the address bar and check that AuthSchemes includes the option basic.
  10. The remaining actions depend on the remote path selected.
Related links
Using HTTPS for Remote Support