When a new customer system first connects to COM, it is provided with various files (if they exist) which can be used to customize its operation. For example, templates for preferred SIP line provider’s lines. Those files are provided from sets of files stored with COM.
In addition, when required the system can be instructed to update the customization files again.
The files are stored and used in a hierarchical structure. That that is:
A set of customization files can be provided for all customer systems supported by the same distributor.
A set of customization files can be provided for all customer systems supported by the same reseller.
A set of customization files can be provided for an individual customer system.
Customization files may affect the Avaya Vantage™ and Avaya Workplace Client software settings but they are not used for the Avaya Vantage™ and Avaya Workplace Client software file. Those are managed separately. See Avaya Workplace Client File Management and Vantage File Management.
