Refreshing the Customization Files Using COM

Last Updated : Dec 09, 2020 |
The cluster administrator can make files such as trunk templates, screen saver images and prompt files available for use when a new system is created in the cluster. This process allows the set of files on an existing server to be updated.
  • Note that the CustomData.xml is not included in any refresh. It is only loaded once when during the systems initial connect to COM.
Prolog information
  1. View the customer list. See Using the Customer List.
  2. Select the checkbox next to the systems to which you want to apply the action.
  3. Click Action.
  4. Click on Refresh Customization Files.
  5. If the license detail are displayed, click Accept to continue.
  6. Enter a name for the job.
  7. When prompted to confirm the action, click Yes.
  8. The system will request the customization files:
    STEP RESULT:
    • The system requests the CustomPhoneFiles.tar and CustomTemplates.tar files from its provider's customization files folder. It present, it downloads and unpacks the contents of those files.
      • New files are added to the system.
      • Files with the same name as any existing files overwrite the existing files.
    • The system then requests the same files from its reseller's customization files folder. If they exist it repeats the download and unpacking process.
    • The system then requests the same files from its own server name customization files folder and repeats the download and unpacking process.
    • Once all the customization files have been unpacked and loaded:
      • New and updated template files do not affect any existing operation, but are available for use when configuring new items in web manager.
      • New and updated phone files are used when the phones are next restarted.