Remote Support Through COM

Last Updated : Jan 27, 2021 |
Prolog information
In addition to relaying IP Office admin connections to the customer IP Office servers (see Using the IP Office Administration Apps), COM can relay HTTPS, RDP and SSH connections. This can be to any servers and services on the same network as the customer's IP Office servers (and including those servers).
  • The client used must support authenticated HTTPS Proxy and HTTP Connect Method. This is used for authentication of the initial connection to COM using the reseller/distributor username and password set in COM.
    • This is supported for the latest versions of major browsers (Chrome, Edge and Firefox).
    • For SSH access, support is enabled by installation of the Proxytunnel utility.
  • If the connection is accepted by COM, the connection is then onward routed to the customer's IP Office using a secure websocket connection.
  • If the target address is another server on the same network as the IP Office, a connection is established from the customer's IP Office using RDP, SSH or HTTPS as appropriate.
These methods of connection are intended for administration support only. They are not supported for end-user client applications such as web self-administration.