Customer Operations Manager (COM) is an application to assist in the simultaneous monitoring and managing of multiple customer IP Office systems.
There are several different versions of COM. They are:
Version
Description
Cloud COM Service
This version of COM is used to manage Avaya UC and Containerized IP Office systems. It is provided as a service from the cloud hosting the systems. That version of COM is not covered in this document. Instead, refer to Using Customer Operations Manager for IP Office Cloud Systems.
Subscription COM Service
This version of COM is used to manage subscription systems. It is provided as a service from the cloud providing the system subscriptions. This is the version of COM covered in this document.
Each COM user is configured with a particular role that determines what they can do and the customer systems they can see. For more details, see COM User Roles.
