Remote Support Services

Last Updated : Aug 12, 2021 |
Prolog information
COM can relay a variety of administration connections. These can be to the IP Office servers managed by COM and to non-IP Office servers on the same networks.
Access is control by the remote operation settings of the primary server. The levels of access are:
Access
Description
Centralized Management
Allows IP Office Web Manager, System Status Application and SysMonitor access, using HTTPS, to the IP Office servers managed by COM. See Using the IP Office Administration Apps.
Remote Access
Allows HTTPS browser access to a number of other services on IP Office servers managed by COM. This is supported for access to the web control panel, one-X Portal admin menus and WebLM server menus. See Remote Support Through COM.
It also allows SSH access to the IP Office servers managed by COM.
Remote Access + Co-located Servers
Extends remote access to other servers on the same network as those managed by COM.
  • It supports HTTPS, SSH and RDP access to non-IP Office servers.
  • For each connection, the COM managed IP Office through which the connection is routed needs a tunnel for the connection added to its configuration.