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Using Customer Operations Manager for IP Office Subscription Systems
Assigning Users to a Customer
Within the customer details, the 
icon indicates that the system has assigned COM users. Hovering over the icon display a list of those assigned users. It does not include Administrator and Support users as they can see all customers.
icon indicates that the system has assigned COM users. Hovering over the icon display a list of those assigned users. It does not include Administrator and Support users as they can see all customers.
User assignment can be done manually and/or automatically:
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Manual Assignment – Within the settings for the customer system, the Assigned Operators field can be used to select COM users. See Editing Customer Details.
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This can be done by Administrator users to assign any other users to any customer systems.
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It can also be done by Supervisor users. However, they can only assign users that they have created and only to customer systems to which they themselves have been manually assigned.
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Automatic Assignment – Within the settings for users, the Labels field can be set with multiple labels. When the label matches the Provider or Reseller setting in the configuration of a customer system, those users are automatically assigned to that system. See COM User Settings.