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Using Customer Operations Manager for IP Office Subscription Systems
Getting the COM PAC File Address
HTTPS browser connection for remote support through COM requires the use of a browser 'proxy auto-configuration' (.pac) file. The COM server hosts a .pac file, the address of which can be used for the connection.
The commands inside the .pac file look for a match to the URL entered in browser and, when a match occurs, redirects it. In this case, it redirects any request for a URL containing .maint. to COM. COM then uses the original address to route the request to the required customer server.
Note:
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The same address can be used for all customer's managed through a particular COM server.
Before you begin
-
Enable remote access to the system: See Enabling Remote Support on an IP Office System.
- View the customer list (see Viewing the Customer List) and click on the customer's systems name.
ADDITIONAL INFORMATION:
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Any customer already setup for remote connection can be selected. The same address is used for all customer's managed through a particular COM server.
-
- Click on Remote Support Services.
- Click HTTP Access Information.
- Note the address shown for the PAC file URL. For example: https://admin.example.com/com/remoteproxy/proxy.pac
- Click the
icon to copy and paste the address into a text document or into your browser settings (see Browser PAC File Configuration).
Next steps
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Configure the browser: See Browser PAC File Configuration.