Support for backup/restore from COM needs to be enable on the target system before it is allowed. This also enables upgrading from COM.
Normally these settings are set to the reseller/distributors required defaults by the customization file applied to the system when it was initially subscribed. See The "CustomData.xml" File.
Access the system using IP Office Web Manager.
Select System SettingsSystem.
Select Remote Operations.
Enable the Remote Upgrade/Backup option. This starts automatic backups and allows manual backup and restore actions.
