AVAYA DOCUMENTATION CENTER
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Using Customer Operations Manager for IP Office Subscription Systems
SSH Command Line Connection (Windows)
Before you begin
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Enable remote access to the system: See Enabling Remote Support on an IP Office System.
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Download the utility files: See Downloading the Proxytunnel Utility Files (Windows).
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Check that the PC supports Open SSH: See Checking Open-SSH Support (Windows).
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Ensure you have all the information required: Read the process below before actually beginning and ensure that you have all the information required to complete the steps.
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Viewing the remote support addresses is only supported for Supervisor, Operator and Read-Only users.
- View the customer list. See Using the Customer List.
- In the customer list, click on the customer's system name:
- For the IP Office server to which you want to connect or connect through, click Remote Support Services.
- Click SSH Access Information.
- Replace Full Path of Proxy Tunnel Utility with the full path of the folder in which you stored the downloaded utility files. For example; C:\\Proxytunnel\proxytunnel.exe.
- Click Generate SSH Command.
- Example addresses are shown for the customer's server (Primary Server (Windows)) and for other server's accessed through it (External Server (Windows)). Click the
icon to copy the required address.
ADDITIONAL INFORMATION:-
Strings shown as
********are automatically replaced with the required value when cut and pasted.
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- From the Windows command line, paste the address into the command line by pressing Ctrl+V or right-clicking the mouse.
- For connections to a server co-located with the customer's IP Office server, replace the values in < > brackets:
ADDITIONAL INFORMATION:
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<username-for-co-located-server>is a username used to authenticate SSH connections on the co-located server. -
<co-located-server-ip-address>is the IP address of the co-located server.
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