Creating the COMAdmin Service User and Rights Group

Last Updated : Dec 10, 2020 |
To connect to a customer's system, by default COM uses the settings of the COMAdmin service user and COM Admin rights group configured in the system's security settings.
Those settings are present by default on new systems and just need the service user account enabled and service user password set. That is normally done automatically during the initial connection of a subscription to COM.
However, on existing older systems being converted to subscription usage, the service user and rights group may not exist. In that case, they need to be created and configured manually.
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This process use IP Office Web Manager to manually create the COMAdmin service user and COM Admin rights group used for COM connection.
  1. Login to IP Office Web Manager using an account that has rights to security administration.
  2. Select SecuritySecurity Settings.
  3. Click Rights Groups.
  4. If a group called COM Admin does not already exist, click +Add Rights Group. Otherwise, use to the details below to check the settings of the existing group.
  5. Check that the group has the following settings enabled:
    ADDITIONAL INFORMATION:
    Tab
    Settings
    Web Services
    • Security Write Own Password
    • Backup
    • Upgrade
    • Service Monitor Read.
  6. Click Save.
  7. Click Service Users.
  8. If the service user COMAdmin does not already exist, click +Add Service User.
  9. Enter the name COMAdmin and set the account status to Enabled.
  10. Enter and confirm the account password.
  11. In the RIGHTS GROUPS section, select COM Admin.
  12. Click Save.
  13. In COM, change the customer details password to match the COMAdmin password. See Editing Customer Details.
Related links
Configuring the IP Office Service User for COM