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Using Customer Operations Manager for IP Office Subscription Systems

Table of Contents

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  • Notices
  • Customer Operations Manager
    • COM User Roles
    • Read-Only and Wallboard Display Modes
  • Using COM
    • Logging In
    • Logging Out
    • Using the Dashboard
    • The Menu Bar
  • Using the Customer List
    • Viewing the Customer List
    • Customer Settings
    • Status Icons
    • Connectivity Messages
    • Viewing the Customer System Details
    • Filtering the List
    • Hiding the Filter
    • Sorting the List
    • Searching the List
    • Resending the Subscription Email
  • Alarms
    • Viewing the Alarms List
    • Searching the Alarms
    • Sorting the Alarms
    • Filtering the Alarms
    • Hiding the Filter
    • Clearing Specific Alarms
    • Clearing All Alarms of a Specific Type
  • Managing System Log Files
    • Enabling Centralized Log Storage
    • Managing Customer System Log Files
  • Backing Up and Restore
    • Enabling Backup/Restore
    • Configuring a System's Automatic Voicemail Backup Options
    • Configuring a System's Selective Voicemail Setting
    • Manually Backing Up Subscription Systems
    • Restoring System Configurations
  • Upgrading Customer Systems
    • Enabling Upgrading
    • Upgrading Systems
  • Viewing Scheduled Jobs
    • Filtering the Scheduled Jobs List
    • Searching the Scheduled Jobs List
    • Sorting the Scheduled Jobs
    • Viewing Job Details
    • Deleting Scheduled Jobs
    • Pausing Scheduled Jobs
    • Resuming Scheduled Jobs
    • Stopping a Scheduled Job
  • Adding, Editing and Deleting the Listed Customers
    • Adding a New Customer
    • Customer Account Settings
    • Assigning Users to a Customer
    • Editing Customer Details
    • Deleting Customers
  • System Configuration for COM
  • Configuring the IP Office Service User for COM
    • Enabling COM Support on Server Edition Systems
    • Enabling COM Support on IP500 V2 Systems
    • Creating the COMAdmin Service User and Rights Group
  • Configuration for additional COM features
    • Enabling Additional COM Support Services
    • Configuring a System's Selective Voicemail Setting
    • Configuring a System's Voicemail Backup Settings
    • Enabling Automatic Certificate Management
    • Enabling HTTP Server Support
  • Application Server Configuration for COM
    • Setting the websocket connection password
    • Configuring the Application Server
  • Managing the COM Users
    • Viewing the User Accounts
    • Assigning Users to a Customer
    • COM User Settings
    • Filtering the List of Users
    • Sorting the Users
    • Searching the User List
    • Adding a New User
    • Editing a User’s Settings
    • Deleting Users
  • Your User Account
    • Viewing Your User Profile
    • Changing Your Password
    • Adding an Avatar
  • Customization File Management
    • The Customization Files
    • How the Customer Systems Load and Use the Files
  • The Customization Files
    • The "CustomData.xml" File
    • The CustomPhoneFiles.tar File (Phone Settings and Image Files)
      • The 46xxspecials.txt File
      • Example 46xxspecials.txt File
      • Phone Image File Details
    • The CustomTemplates.tar File (SIP Trunk Templates)
      • Downloading a SIP Trunk Template from IP Office Manager
      • Using a SIP Trunk Template in IP Office Web Manager
    • Uploading Customization Files
  • Refreshing a Customer’s Customization Files
    • Refreshing Customization Files Using Web Manager
    • Refreshing the Customization Files Using COM
  • Managing the Customization Files Folders
    • Viewing the Customization File Folders
    • Creating a New Customization File Folder
    • Uploading Customization Files
    • Deleting Customization Files
    • Renaming a Customization File
    • Downloading Customization Files
  • The Software Repository
    • Viewing the File Repository
  • Vantage File Management
    • Enabling HTTP Server Support
    • Viewing Vantage Files
    • Downloading Vantage Files
    • Uploading Vantage Files
    • Deleting Vantage Files
  • Avaya Workplace Client File Management
    • Viewing the Avaya Workplace Client Files
    • Downloading Avaya Workplace Client Files
    • Uploading Avaya Workplace Client Files
    • Deleting Avaya Workplace Client Files
  • Remote Support Services
  • Using the IP Office Administration Apps
    • Enabling IP Office Admin Tool Connection
    • Downloading the IP Office Admin Tools
    • Getting the Address for System Connection via COM
    • Connecting with SysMonitor
    • Connecting with System Status Application
    • Connecting with IP Office Web Manager
    • one-X Portal Connection
    • Web Control Panel Connection
    • WebLM Connection
    • Voicemail Administration Connection
    • IP Office Administration Addresses
  • Remote Support Through COM
    • Enabling Remote Support on an IP Office System
    • Proxy Account Management
    • Enabling Remote Connection
    • Creating Tunnels for Remote Servers and Services
    • View System Details, Files and Links for Remote Support
  • Using SSH from Windows
    • Downloading the Proxytunnel Utility Files (Windows)
    • Checking Open-SSH Support (Windows)
    • SSH Command Line Connection (Windows)
    • SSH PuTTY Connection (Windows)
    • Windows SSH Address Format
  • Using SSH from Linux
    • Installing Proxytunnel on Linux
    • SSH Command Line Connection (Linux)
    • SSH PuTTY Connection (Linux)
    • Linux SSH Address Format
  • Using HTTPS for Remote Support
    • Getting the COM PAC File Address
    • Browser PAC File Configuration
    • HTTPS Browser Connection
    • Browser Connection Workarounds
      • PAC File Editing
      • Overriding the Default PAC File in Edge
      • Adding Additional PAC Commands in Chrome
    • IP Office Administration Addresses
    • HTTPS Address Format
  • Using Windows RDP
    • Downloading the Utility Files
    • Checking Available Local Ports
    • Connecting Using RDP
    • RDP Address Format
  • Managing the COM Server Preferences
    • Viewing the Application Preferences
    • COM Preferences
    • Changing the Application Logging Level
    • Setting the System Name
    • Changing the Password History Control
  • Server Certificates
    • Server Certificates
      • Regenerating the Identity Certificate
      • Adding a Different Identity Certificate
    • Adding a Certificate to a Browser
      • Downloading the Server Certificate
      • Adding a Certificate to Chrome
      • Adding a Certificate to Windows
      • Adding a Certificate to Firefox
  • The Application Center
  • Additional Help and Documentation
    • Additional Manuals and User Guides
    • Getting Help
    • Finding an Avaya Business Partner
    • Additional IP Office resources
    • Training
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Using Customer Operations Manager for IP Office Subscription Systems
The Customization Files

The Customization Files

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Last Updated : Dec 10, 2020 |
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This sections provides details and examples of the contents of the customization files.
Related links
The "CustomData.xml" FileThe CustomPhoneFiles.tar File (Phone Settings and Image Files)The CustomTemplates.tar File (SIP Trunk Templates)Uploading Customization Files
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