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“Authorization failed”
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Indicates that the service user password was not valid.
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“Connection failed”
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Indicates that there was no recognized response from the customer address.
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“Connection successful”
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Indicates a successfully validated connection.
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"Insufficient Rights"
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The security rights for the service user account on the customer system are not correct.
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“Invalid credentials”
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Indicates that the connection did not match any service user on the customer's primary system.
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"Legacy"
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Indicates a pre-11.1 FP1 subscription system. The status of the system can still be monitored by COM but no other remote services are supported.
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“Maximum concurrent sessions limit has been exceeded”
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Indicates that too many applications are already currently connected to that system.
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"New password is required for Service Use account"
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The system has requested that a new password be set for the service user account in its security settings.
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"No authorization provided. Limited functionality will be available for the customer."
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"No user rights are enable for this system"
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The system is connected but the service user account does not have any user rights.
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"Remote Operations not permitted"
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“Service Monitor Read rights not enabled”
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Indicates that the service user account on the system is not correctly configured.
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“Service user account has been disabled by the administrator”
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Indicates that the service user account is disabled.
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“Service user account has been locked temporarily”
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Indicates that the service user account has been locked, for example due to too many incorrect password attempts.
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“Service user account is currently disabled”
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Indicates that the service user account has been disabled.
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"Service User password has expired."
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The service user account password has expired.
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“System is either not reachable or not a valid primary IP Office system”
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Indicates a problem connecting to the system or that it is not a supported type of IP Office system. Note that this message is also shown during some stages of system upgrades.
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"System is either not reachable or offline for last XXX"
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Connection to the customer system has not been detected for the duration stated.
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“Upgrade rights are not enabled for this system”
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The service user account is not configured correctly.
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"Waiting for initial connection"
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Order placed, but connection from the customer system has not occurred.
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